Supervisor training on speak up culture for SATO
Turning a blind eye is often easier than speaking up about concerns or intervening in inappropriate behaviour. The so‑called bystander effect was not invented for nothing – it is very natural for us as humans to slip into the role of a passive observer. Especially when speaking up, having a difficult conversation, or sharing one’s opinion involves a social risk.
We had the pleasure of exploring speak up culture together with SATO’s supervisors in a dedicated training session, focusing on how to engage in difficult conversations and address misconduct and other concerns.
Easier said than done – but the TRUTH model developed by Megan Reitz and John Higgins offers an internal framework that helps us have more meaningful conversations, both as speakers and as listeners.
In theoretical discussions, we often imagine ourselves as the person who intervenes. Yet in real-life situations, we may not even notice when someone around us experiences our lack of action as a failure to intervene. Not to mention how challenging it can be to recognise that we may not be as approachable or as good listeners as we believe ourselves to be.
“The training was excellent! The content was interesting and the examples were very illustrative. We gained a lot of practical tools for addressing concerns and conducting uncomfortable conversations. Niina was a clear and eloquent speaker and kept us engaged throughout the entire training. Thank you for an inspiring training delivered with outstanding professionalism!”
– Leena Rentola, VP, General Counsel, SATO
